Processing Time: Orders are typically processed and shipped within 3-4 business days from the date of purchase. You will receive an email confirmation with tracking information once your order has been shipped.

Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. The rates will be displayed at checkout before you complete your purchase.

Delivery Time: Estimated delivery times vary depending on your location. Standard shipping within Europe typically takes 8-12 business days. International shipping may take longer, depending on customs processing times.

30-Day Money-Back Guarantee: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may return the product within 30 days of receiving your order for a full refund. To be eligible for a refund, the product must be in its original, unopened, and unused condition. Buyers are responsible for return shipping costs.

Return Process:

1. Contact Us: Email us at contact@montikids.com to initiate the return process. Please provide your order number and reason for the return.

2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on where to send the product.

3. Packaging: Please ensure that the product is securely packaged to prevent damage during the return shipment. We recommend using a trackable shipping service.

4. Refund: Once we receive and inspect the returned product, we will process your refund. Please allow 3-5 business days for the refund to be reflected in your account.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at contact@montikids.com. We will work with you to replace the item or issue a refund.

Lost Packages: If your package is lost in transit, please contact us, and we will work with the shipping carrier to locate the package or provide a replacement.

Contact Us: If you have any questions or concerns about our Shipping Policy, please contact us at contact@montikids.com